Emag communications
With regard to my communications with Brad at Emag about my P-mag failures:
I sent the following email and got the following response.
Brad,
I had P-mag Serial# 1079 fail a run-up today. It simply failed to
fire as with the other failures that I’ve experienced in the past.
The full description is below. I would respectfully like to return
both of my P-mag units to you for a full and immediate cash refund for
their purchase. I have had too many failures of these units to
continue using them. I have committed to utilizing other ignitions
for my needs and wish not to continue to debug your products.You and I have spent copious amounts of time discussing and
debugging my installation of P-mags. All wires are secure and tested
end-to-end. Cooling blast tubes have always been used. Power and
switching is exactly per emag recommendations for the last 65 hours.
Ignitions were checked before first flight today at run-up by leaving
them powered and grounding the p-lead. Both ignitions passed the
normal mag check. The aircraft was flown normally for about 30
minutes after which it was landed and taxied back out for an immediate
departure to remain in the pattern. The engine was not shut down.
Another pre-departure run-up was made and one mag was not firing at
all. For debug, the ignition was grounded, and ship power turned off
(at low rpm). I expected this would reinitialize the ignition, but
that was not the case. It still would not fire. The engine was shut
down and all electrical systems were shut down, then restarted. After
restart, the ignition ran fine. We then took off for one lap in the
pattern. I suspect the ignition stopped firing on initial climb,
evidenced by a clear rpm drop. When back on the ground, another basic
mag check was done and the ignition was not firing at all.As I said, I wish not to continue to debug this product and would
like a commitment from you for a full refund for the purchase price of
both my P-mag units which I will promptly ship to you with ignition
harness.Thank you,
Joseph S. Card
The response:
Hi Joseph:
As much as I wish we could do more, our warranty policy is to repair or replace equipment and we are prepared to do either. I realize this is not as you requested, but it is consistent with our warranty.
I don’t expect it will alter your view, but I want you to know I will do all I can to support you. To that end, we will send you (exchange) two new 114 series ignitions (please allow 2 to 3 weeks for our next production batch). If you are interested, you can read a brief description of the enhancements in this series at HYPERLINK.
If you decide to resell the equipment instead of using it yourself, I will also provide a new (free) harness kit and drive gears so the buyer will have new accessories (if needed), to install. You can also assure a buyer that our warranty coverage will cover them - just pass on the contact info.
Alternatively, if you do decide to give us another try and if you continue to have issues, I will (personally - outside the company) provide you a full refund. I know your experience suggests otherwise, but our confidence in the equipment is high. We have customers who’ve flown to Alaska and back on the same type of setup as you have.
Kindest Regards,
Brad Dement
E-MAG Ignitions